I have recently started experiencing a problem with Norton 360.
Since Saturday 2st March I have been unable to run a manual full system scan without 360 freezing. I have searched the forum and been unable to find an exact match to my issue.
Task Manager reports that the User Interface is 'Not responding', I have been forced to end the program there. The only way to start it again is to restart my computer.
I have tried un-installing 360 using the Uninstall and Reinstall tool and manually uninstalling and re-installing. I have run a scan with malwarebytes and this has not reported any issues.
I can successfully run a scan while in safe mode.
This all seemed to start after a recently manual Live update when a patch was applied, I am unsure how to find information about what patch and what it was for.
The last time I run a Manual Full scan I observed the following:
- The hard drive indicator light was still flashing, indicating there was still activity.
- In Task Manager, ccSvcHost.exe *32 was still running, and judging by the memory usage, was still functioning.
- The N360 service was still running.
It appears to be the User Interface that has frozen, not the scan engine.
My current version of 360: 20.2.1.22
My computer: Windows 7 Home Premium - Service Pack 1
Any assistance would be greatly appreciated.