I've been using Norton 360 for over two years, and have been backing up my data online since. Recently though, the backup feature indicated that ALL my files need to be backed up again; including the ones that I know have already been backed up. The green check mark icon on all my pictures, for e.g. are gone but neither am I seeing the blue icon. When I click preview for the files waiting to be backed up, ALL the files of that type are coming up (and I know its going to take forever to back up again). I didn't change any settings or anything, the only thing I did was update to the latest version of Norton.
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