360 won't scan

Hi,

I'm running on Norton 360 v20.3.1.22 on Windows 8 Pro 64-bit.

I can't get it to run a scan. When I select "Fix Now", I get a pop-up saying it didn't complete. When I go into the 'Security' section and run scans, I get problems with both Quick Scan and Full Scan. Nothing happens when I select Quick Scan and when I run a Full Scan, it will run the virus definitions updater and the clean up tool, but will skip the scan.

Malware Bytes scan has detected nothing.

I've scheduled a scan and am currently waiting to see if it will run.

Where do I go from here?

Thanks.