A couple months ago I went from Win 7 to Win 8... no upgrade path... I always do a fresh installation on a new drive. When I first went to NSS v20 on the Win 7 setup, I had issues getting directories to stick for both "Items to Exclude from Scans" and "Items to Exclude from Auto-Protect, SONAR and Download Intelligence Detection". I would add the directories using the Add - Folders option and they would list properly, but the next time I went back in, everything I added was gone. At some point they began to stick but I had to constantly monitor them until I was satisfied they would stick permantly.
I didn't have that problem after upgrading to Win 8, but yesterday Auto-Protect began scanning my system while completely ignoring the excluded directories.I couldn't stop the scan or turn off Auto-Protect due to three Unresolved Security Risks but letting Norton restart the system, wouldn't clear them, so the situation ended up in a vicious circle. I was finally able to have Norton ignore the excluded directories again by removing them, then adding them back in. The scan eventually stopped but the Unresolved Security Risks were still there so Norton continued to ask me to restart my system.
I found a post in the Community Forums about deleting the most recent entry in the QBackup directory to clear the Unresolved Security Risks but it didn't work. So I ended up exporting all the information into text files, restoring all the deleted files, then deleting everything in the QBackup directory. I'm now at a point where the Unresolved Security Risks are no longer listed, but everytime I boot into Windows, Norton still wants me to restart my comuter.
My version of Comcast NSS 20.3.1.22.
This issue of Norton suddenly ignoring the folders I add in those two lists is aggrivating to say the least. In Win 7 I couldn't get the entries to stick, and now in Win 8 they are suddenly ignored. Are those entries stored in multiple locations? Is it possible for those entries to be deleted yet still show up in Settings? Can anyone tell me exactly where that information is stored?
How can I get Norton to stop asking me to reboot? The Security Request Popup says my computer must restart in order to continue the removal of Security Risks. And I'm still unable to make any changes in Auto-Protect since that page says the settings cannot be changed due to a pending remediation action, and wants me to restart.
When restoring the deleted files, I noticed one in particular Norton was restoring the Registry entries but there couldn't have been any Registry entries to begin with since the file was never executed. So does this mean I now have those entries in my Registry?