Greetings,
Thank you in advance for all considerations and any help!
Windows 7 OS
I suspect my Norton 360 is damaged by malware. I get constant notifications from Norton 360 that the malware and varies IP addresses have been blocked. The malware appears to be installed in an Appdata file from Google on my computer. I am denied access to this file. I can't do a virus scan on the file, inspect it or erase it.
I have not yet attempted to use the NPE Tool I downloaded from the Norton Symantec internet site, because I can't change the Antivirus Scan settings to scann all files as the online directions say to do.
At this point I am denied access to change any of Norton 360's settings except for the Identity Safe settings. All all other options greyed out.
Norton 360 appears to continue to block attempts by the Trojan-Rootkit Zeroaccess, of various name endings, as well as Gen. malwares, and varies IP addresses. The detailed information points to files installed in my user account on my computer that loads on StartUp. The app shows in Startup, but won't allow me access to remove it from the system startup. I can't remove the malware app from the Add and Remove Programs feature of Windows 7 either. Nor can I seem to stop the related running processes to close the application.
Now that a new version of Norton 360 has just been released, and is available to valid subscription holders as a Free Upgrade from the Norton's Online upgrade site, can I Upgrade to the New Norton 360 to clean my computer of the Trojan-Rootkit malware and repair the Norton 360 program? I have about a month and a half subscription remaining before I need to renew.
Again, all help is appreciated!
Jo_