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Cannot see backed up files

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I can no longer see the files in my online storage backup set.

When I try to access the Norton Drive through Windows Explorer, the drive is there but opening it gives an empty window.

On the Norton 360 panel, the Delete files link is greyed out.

 

The deleted button greying out has happened before, but the solution page is no longer available.

 

I am running Norton 360 version 6.1.4.14.

 

I need to clear out some backup files, so please can you advise?


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