My Norton 360 is about to expire. On the renewal now site I switched to the Norton 360 Multi-Device. I received my confirmation then I thought I downloaded the New 360. My older 360 shows only a few days left and I keep getting notices to renew. When I check My Devices it doesn't show the Multi-Device. Do I first have to delete the old 360 and then try again to download the new Multi-Device. I don't have hours to wait on the phone for support help. Thank you all. I'm a newbie to the site.
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