Hi,
I recently did custom build pc upgrade, and installed a fresh copy of Windows 7 x64 OS. Norton 360 was re-installed on OS.
I have been getting repeated bluescreen. Used a Diagnostic tool to analyze the dump file created, and gave some experts to analyze the logs collected from Diagnostic tool.
Once of the bluescreen shows issues related with Norton 360 software as per
fffff880`0bcfb6f8 fffff880`04ab0a12Unable to load image BHDrvx64.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for BHDrvx64.sys *** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys BHDrvx64+0xa1a12
I was told by experts that this driver means:
\??\c:\program files (x86)\norton 360\nortondata\21.1.0.18\definitions\bashdefs\20131203.001\bhdrvx64.sys
How do I resolve this issue ?
Thank You