Hi,
I got a Runtime Error from Norton 360 and Symantec recommended to remove all Norton products with a downloaded NortonRemoval tool and then reinstall the Norton 360. It is a 32-bit XP machine.
I have successfully been running the NortonRemoval tool and restarting the machine as prompted.
When trying to download a new fresh Norton 360 to the machine from the Norton Product page I logged into with my Norton account, I was prompted that I didn't have any more licenses and the machine I just removed the Norton 360 from showed up as using one license.
The only way I could get a download was to delete the license for the machine I just had removed Norton 360 from and then add the same machine by downloading and installing Norton 360.
The problem with this is though that I lost all my settings in Norton 360.
Is there a way to "connect" the newly installed Norton 360 to the already existing DefaultSet backup that I have on an internal secondary hard drive?
Does that DefaultSet contain the information of what files, types and folders to select during a backup, or do I have to enter all that information about other file types and other folders to look in?
BR Tomas