I have version 6.4.0.9 of Norton 360 Premier Edition and I am running it on the following operating system: Windows XP Profession, 32-bit, Service Pack 3.
Norton 360 Home says PC Security is "At Risk!" I click "Fix Now."
"Check for Updates" completes, but "Download Updates" and "Process Updates" have a gray icon to the left of them and on the right it says "Not required." I click "Ok."
Then I see a window titled "Fix Not Complete." In this window there is a listed item "Protection Updates" which has the status "Not Fixed."
I have tried restarting. I have tried completely shutting down my computer. I have tried uninstalling and reinstalling Norton 360.
I would greatly appreciate any help resolving this issue.