In Norton 360, I selected Tasks, then Run Scans, then chose Custom Scan in the Computer Scan section. On the next screen, Full System Scan was already ticked, and I clicked on Run.
I was expecting the scan to start at this point, but instead the Tasks menu screen re-appeared, and no scannig seems to have been done.
I've tried shutting and restarting Norton 360, but it made no difference.
I was able to run a full scan a week ago, but I can't remember exactly how I got it started.
In case it helps, I'm using Windows 8, on a new laptop - Norton 360 was installed about a week ago.
Can anyone please advise?