It appears that the backup process within Norton 360 Premier is not backing up fiels and resetting the archive attribute. As a test I created a word doc in a folder (My WEB Sites - in MY Documents). Have added /verified that the appropriate folder is in my backup - and verified that ms docuemnts is selected on the right. Have also added *.html and *css to other documents in the backup. After my scheduled backup runs - check the files and no GREEN check mark in the lower left corner (option to place check mark is ON). File properties show file is ready to be archive. Viewed backup listing - some files are backed up soewm are NOT. How is this fixed? When I talk to 'support' they keep telling me files are backed up. When I show that THEY ARE NOT backed up - they suggest wait for a day or two and they will call me back to verify. After 4 weeks still waiting for phone caLL back. What is anotehr backup solution besides Microsoft?
Thanks