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malware problem Norton360 doesn't fix

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I would think this is something Norton360 should catch/fix but doens't:  I have been having problems typing into fields in Internet Explorer; where you have to press the same key 3-4 times to get it to appear.  At first I thought it was my laptop but it only happens in IE.  So I did a bunch of research, a lot of people have the problem but no one could figure it out.  Someone said they ran an anti-malware program (Malwarebytes) from cnet.  I did that and went back to the same field I had problems with and it fixed it!  Isn't this a bug Norton should be catching?


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