Hi, I've reviewed and read everything i can find relevant to this subject. I've also uninstalled 360, used NPE, Installed from disk, installed from account and ended up pretty much in the same place, touch somerthing and the framework crashes.
Hardware:- Dell Vostro laptop
OS:- Win 7 32bit fully updated
IE 9 is default browser, although Chrome is installed
Norton 360
Initially installed and didn't crash until asked to do a live update.
Installed a one of the other copies of N360 on to another Dell vostro laptop running XP, works fine no issues.
Current state, following a norton remove and reinstall etc.
Initial run post install and reboot
Selected tasks, Liveupdate, completed sucessfully.
Click Tune up, Crashed so
Run A
1. Boot PC
2. N360 starts, tray icon appears with green tick.
3. click on tray icon, N360 main dialog appears, ok
4. click on tune up, icon shifts vertically up ~8% of height of icon, N360 crashes with message #1
Symantec Service Framework has stopped working etc (#1). Close program.
5. Main dialog disappears, tray icon still present
6. hover over tray icon it disappears.
Run B
1. reBoot PC
2. N360 starts, tray icon appears with green tick.
3. click on tray icon, N360 main dialog appears, ok
4. click on backup, icon shifts vertically up ~8% of height of icon, displays menu,
5. select backup details, N360 crashes with message #1
6. Main dialog disappears, tray icon still present
7. hover over tray icon it disappears.
Run C
1. reBoot PC
2. N360 starts, tray icon appears with green tick.
3. click on tray icon, N360 main dialog appears, ok
4. click on backup, icon shifts vertically up ~8% of height of icon, N360 crashes with message #1
5. Main dialog disappears, tray icon still present
6. hover over tray icon it disappears.
Run D
1. reBoot PC
2. N360 starts, tray icon appears with green tick.
3. click on tray icon, N360 main dialog appears, ok
4. click on Identy, icon DOES NOT shift vertically up!, N360 crashes with message #1
5. Main dialog disappears, tray icon still present
6. hover over tray icon it disappears.
Run E
1. reBoot PC
2. N360 starts, tray icon appears with green tick.
3. click on tray icon, N360 main dialog appears, ok
4. click on Security, icon DOES NOT shift vertically up!, N360 crashes with message #1
5. Main dialog disappears, tray icon still present
6. hover over tray icon it disappears.
Run F
1. reBoot PC
2. N360 starts, tray icon appears with green tick.
3. click on tray icon, N360 main dialog appears, ok
4. click on Security, icon DOES NOT shift vertically up!, N360 crashes with message #1
5. Main dialog disappears, tray icon still present
6. hover over tray icon it disappears.
Run G
1. reBoot PC
2. N360 starts, tray icon appears with green tick.
3. click on tray icon, N360 main dialog appears, ok
4. Click on tasks, live update, runs, completes sucessfully, (no updates present)
5. Click OK, N360 crashes with message #1
Prior to crash
Process, listed for User
ccSvcHst.exe is running with ~4,400K but no user name.
Processes, listed for All Users
ccSvcHst.exe is running with ~4,400K but no user name.
ccSvcHst.exe is running with ~7,500K with a peak at ~64,000K but no user name.
Post a crash
ccSvcHst.exe is running with ~10,500K but no user name.
The service N360 continues to run as a service, but Norton 360 will not restart from the menu.
Any help would be gratefully received as at the moment Norton 360'sbehaviour is unfit for purpose and shouldn't have got by alpha testing. And why is there the incosistancy with the Icons? Minor detail possibly but could point to an underlying lack of standards.
Cheers